Interpreting and CART Services

Students

The University of Texas at Austin will cover the cost of providing sign language interpreting or CART services for Deaf or hard of hearing students registered with Disability an Access (D&A). In turn, students are responsible for making timely submission requests for service in their classes, related academic requirements, meetings with a teaching assistant (T.A.) or professor, and non-academic out-of-class activities sponsored by UT Austin. Deaf or hard of hearing students that are registered with D&A can submit a service request.

Employees

The University of Texas at Austin will cover the cost of providing sign language interpreting or CART services for Deaf or hard of hearing employees approved for workplace accommodations by Institutional Accessibility and Accommodation. In turn, employees are responsible for making timely submission requests for service in advance of a meeting or other work-related activity, including trainings and conferences (on or off campus) in which they require services in order to fully participate. Deaf or hard of hearing employees that are registered with Institutional Accessibility and Accommodation can submit a service request.

Departments

UT Austin departments hosting an event or program on campus are responsible for covering the cost of providing sign language interpreting or CART services. Examples of campus events that are required to cover the cost of providing services includes, but is not limited to, University Commencement, individual School or College graduation ceremonies, UT Austin sponsored youth summer camps, performances at one of UT Austin’s performing arts venues, a UT Austin sponsored conference, etc.
If you are a contact for a School or College department that is hosting an event or program on campus and have received a request to provide sign language interpreting or CART services from a participant and/or member of the general public, then please submit a service request.

To secure services, the request form should be submitted as far in advance as possible, but at least three (3) business days in advance of the requested date of service. Last minute requests cannot be guaranteed, though attempts will always be made to secure interpreting/captioning services.

If you need to cancel services, you must email D&A Deaf/HH Services at DHH@austin.utexas.edu at least 24 business hours (Monday through Friday, 8am-5pm) in advance to avoid any charges. Departments must provide an account number for the charges to be billed through Interdepartmental Transfer (IDT) approximately 4-6 weeks after the event has taken place.

If you have questions regarding the cost and billing for your event, please email DHH@austin.utexas.edu.

Visitors

Members of the general public who are visiting the campus to participate in a UT Austin event or program should contact the department sponsoring the event to request sign language interpreting or CART services. Visitors should submit a request to the sponsoring department at least ten (10) business days in advance of the event or program. Requests placed after that time will be accommodated if possible.

To request services for a performance at Bass Concert Hall, McCullough Theater, Bates Recital Hall, Brockett Theater, or Payne Theater, please email the Ticket Office at tickets@performingarts.org.

To request services for a performance at the Blanton Museum of Arts, please email the Visitor Services Team at visitors@blantonmuseum.org.

To request services for a campus tour, please email the Admissions Welcome Center at welcomecenter@austin.utexas.edu.

To request services for a performance at the Moody Center, please email the Guest Services Team at GuestServices@moodycenteratx.com.

For all other requests, please contact the sponsoring department.